Topic

Profitability

Which clients make money and which quietly cost it: contracted revenue, absorbed cost, idle time and the servicing gap.

Guides

September 3, 2026
8 min read

Client profitability for marketing agencies

How to measure client profitability from contracted revenue and absorbed labor cost, with worked tables, benchmarks and what to do with a loss-making account.

September 3, 2026
9 min read

Agency utilization and capacity planning

How to calculate agency utilization rate, set targets by role, compute team capacity in hours, and decide when to hire or use contractors.

Blog posts

July 7, 2026
5 min read

Agency profitability: hours × rate is lying to you

Why the standard profitability report overstates your revenue and buries idle time, and how to work out real margin from contracted revenue and absorbed cost.

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