Projects + care

Agency management software for web development agencies

Two business models in one agency: fixed-fee builds that overrun and monthly care plans that get under-billed. Verbial tracks both against the same ledger, so you can see the project that lost money and the retainer that is quietly funding it.

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The problem

A fixed-fee project has no natural warning system. You find out at delivery.

Builds overrun invisibly.

The estimate said 120 hours. Nobody counted until the invoice was already sent.

Care plans get under-billed.

Support hours go unlogged because they arrive as a Slack message, not a ticket.

Phase billing is manual.

Deposit, milestone, final. Somebody remembers to raise each one, or does not.

How it works here

How development agencies set Verbial up

Project budgets
Fixed-fee projects carry an hour budget. Pacing warns at 85%, the same as a retainer, but against the estimate.
Milestone invoicing
Deposit at signature, milestones on completion, balance at handover. Each one raised from the signed scope.
Care plans as retainers
Monthly support with an allocation of hours, a usage statement and overages that get quoted rather than absorbed.
Profitability by project
Real cost against fixed fee, so the next estimate is based on the last one instead of hope.

Modules that matter most

The parts development agencies lean on.

Time trackingHour budgets on fixed-fee projects, warned before they overrun.See time tracking →InvoicingMilestone billing from the signed scope, plus monthly care plans.See invoicing →ProfitabilityCost against fixed fee, per project, so estimates improve.See profitability →

Common questions

Does Verbial support fixed-fee projects as well as retainers?

Yes. A project carries a fixed fee and an hour budget. Pacing and warnings work the same way as a retainer, against the estimate rather than a monthly allocation.

How do milestone payments work?

The signed scope defines the milestones. Each one raises an invoice with a pay link when you mark it complete, so nobody has to remember the schedule.

Is there project management, tasks and tickets?

There are projects, budgets and departments, not a full task board. Most development teams keep their existing tool for tickets and use Verbial for the money side. The API pushes hours in from either direction.

Other disciplines

The same system, different vocabulary.

PR agenciesPlacements are the deliverable, but hours are what you sell. Report on coverage without losing the retainer math.SEO agenciesRankings move slowly and clients get nervous. Show the work and the trend line in the same report.Social and contentHigh-volume deliverables, thin margins. Price per asset and know when a client crosses the line.

Built for how development agencies actually bill.

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