Cancel, pause, or change your subscription
Update the card in the customer portal, switch plans, cancel at period end, resume, and understand what read-only means.
Every change to the subscription happens on one tab. This article covers the card, plan changes, cancellation, and what each account state means.
Update the card or billing email
- Go to Settings, then Account & billing, then Billing.
- Click Manage payment method and invoices. The Stripe customer portal opens.
- Update the card, change the billing email that receives receipts, or download past receipts. Return to Verbial when done.
Switch plans
- On the Billing tab, pick Monthly or Yearly.
- Click Switch to on the target plan and confirm. Proration for the current period lands on the next invoice.
- A downgrade to a plan with a smaller seat ceiling is refused while the active team exceeds it.
Cancel and resume
- Click Cancel at period end and confirm.
- A notice shows the date service ends. Everything keeps working until then.
- To reverse it before that date, click Resume subscription.
Account states
| State | What it means |
|---|---|
| Trial | 14 days of full access without a card |
| Active | Subscription current |
| Grace | Last payment failed; full access continues while the card is retried |
| Read-only | Trial ended, subscription ended, or payment overdue past the grace period; everyone can view, nobody can edit |
| Locked | Workspace suspended, still provisioning, or scheduled for deletion |
A read-only workspace can still reach Settings, then Account & billing, so the admin can fix billing, and can still export data.
What to check
- Cancellation is not deletion. To remove the workspace and its data, see Delete your workspace.
- Enterprise agreements are managed by contract; the Billing tab says so instead of showing self-serve options.
Questions
Is anything deleted when I cancel?
No. Service continues to the date you paid through, then the workspace becomes read-only. Data stays, and Resume subscription puts everything back.
What happens when a payment fails?
A banner appears on every page and you keep full access for a grace period of 14 days while the card is retried. After that the workspace is read-only until the payment method is fixed.
How do I get invoices and receipts?
Manage payment method and invoices opens the Stripe customer portal for the card, billing email, and receipts. The Billing tab also lists every invoice with its PDF.